Service Agreement
By ordering Roenter Janitorial service by telephone, e-mail, or its website the client accepts and agrees to the Roenter Janitorial service agreement. Please note this is not a contract. You may cancel services at any time.
Guarantee
If you have any concerns with the cleaning service provided, we ask that you notify us within 24 hours and we promise to rectify anything you find unsatisfactory.
Refunds
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with our services! We offer a guarantee on all our services if a task was not completed to your satisfaction or was missed during our visit simply contact us within 24 hours and we will return to your home and re-clean the area or task with which you were dissatisfied at no additional cost to you.
Our Team
We are a team of 2/3, or 3/4 depending on the size of the job. We are a small company. We know what is required and what is expected on every cleaning visit. All employees are covered under our worker’s compensation policy, liability insurance, and bond.
Payments
We now require a card to be on file which will be charged if payment is given within 24 hours. An emailed invoice will be sent at the end of the day/clean and you can pay through that with a credit card or checking account number. Checks, Zelle, or Venmo are also accepted and we ask that you pay within 24 hours.
Price Adjustments
We reserve the right to issue rate increases at any time. You will be notified when or if this occurs. Prices for your regular maintenance cleaning are guaranteed for 12 months. If a client discontinues and reinstates service with Roenter Cleaning after 3 months the original price is not guaranteed.
Lock Outs
A lockout fee of $50 will be assessed if our cleaning associate(s) arrive and are unable to access the premises despite the reason.
Arrival Window
If you wish to be present during the cleaning visit, please be advised that we provide arrival windows. Your cleaning technician(s) will arrive anytime within your scheduled arrival window. You are expected to be present or have made arrangements for us to gain access to your home within your scheduled arrival window. Failure to do so may result in having to cancel or reschedule your visit.
Cancellations/Rescheduling
We require at least 24 hours notice for the cancellation and or rescheduling of any scheduled appointment. If your scheduled clean is canceled within 24 hours of the scheduled time you will be charged a fee of $50 to your card saved on file. Excessive cancellations and/or rescheduling will turn into termination.
Pets
We are pet friendly but appreciate your help in making sure pets are secured and safe on cleaning days.
For health reasons we have instructed our staff to leave certain items and/or areas untouched; pet homes/beds, litter boxes, vomit, and/or fecal matter. Our teams are advised to clean around these areas. If your pet has an accident, it will be your responsibility to clean it up.
Closed Doors
If there are any closed doors in your home, our technicians will not enter those rooms as we consider it a sign that you do not want them cleaned. This policy ensures that we respect your preferences and privacy. Please keep this in mind when preparing your home for our services. If any rooms are removed from the service the price will not change.
Your Valuables
If you have valuables or heirlooms, including but not limited to any irreplaceable, collectible or expensive objects, it’s preferred that these items are secured and put away to avoid potential accidents. You are responsible for letting us know of any valuables that you prefer we not clean or handle. Please secure money, credit cards, and checkbooks as well.
Broken/Damaged Items
We train our staff to take extra care with your belongings, however regrettably and although not common from time to time something may be broken or damaged If there is an item that is believed to be damaged by one of our cleaning professionals, it must be reported to the company within 24 hours from the completion of the service in efforts to properly investigate the issue. If we damage anything during the service being provided, we will notify the customer immediately. In the event an item is damaged or broken, we reserve the option to repair or replace the item. We cannot take responsibility for items that were damaged because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall or an item that is propped against a surface).
Glass Shower Door(s), Toilet(s), Faucet(s)
You are responsible for notifying us if your glass shower door(s), faucets, or toilet is NOT 100% secure. If upon inspection the team recognizes that your shower door(s), toilet, or faucet is not fully secure you will be notified of the risks immediately. At that time you have the option to decline service of that item or we can proceed with service. If the client decides to proceed with service, the client agrees not to hold Roenter Janitorial nor its employees responsible if this results in the shower door, toilet, or faucet being damaged. We are not responsible for any damage (water damage included) due to faulty and/or improper installation of any item. This includes but is not limited to any water damage caused by: toilet over flooding, loose or leaky faucets, water dispenser on refrigerator.
Pick Up Fee
If customers fail to reach the required level of cleaning, a pick-up fee of $15 per level will be enforced and/or any rooms that can be skipped the door will be left shut.
Extra Services
If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 24 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services.
Blinds
If you would like your blinds dusted we are not liable for any damage from us handling them due to the age or condition of your blinds.
Lifting & Climbing & Bending
Our employees are very important to us, and we are determined to keep them safe, so they do not climb higher than a 3ft 2-step ladder, move or lift items heavier than 20 lbs, or clean floors on their hands and knees with the exception of bathroom floors. These types of activities put our cleaning staff in danger of back injury or could even damage something in your home. However there might be times when you want us to move furniture for example; tables, large chairs, etc. in these cases we are not responsible for; their breakage due to aged/old or faulty manufacturing nor are we responsible for any damage moving these items may cause to your floor. The cleaning team will not move furniture that contains electronics. The cleaning team will clean behind the stove, fridge, washer/dryer providing you have made it accessible and /or moved it prior to our cleaning visit. We do ask that you place the appliances back into their proper place as well.
In-Home Climate Control
In-home temperatures should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that isn’t physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold.
Water & Electric:
Please note without water or electricity we are unable to do our job.
Before/After Photos:
We may capture images of our cleaning work to showcase our services to potential clients and share on our social media platforms. Rest assured, these photos will not include any identifiable features or personal items, respecting your privacy and confidentiality.
For Snowy/Icy Conditions:
To ensure the safety and access of our cleaners, kindly arrange for the plowing of all walkways and driveways leading to your home.
Hard Water Stains:
Although we take immense pride in our professional cleaning services, it’s important to note that we’re not magicians. We’re dedicated to putting in our utmost effort to eliminate every nook, cranny, and stain during our service. However, please be aware that, despite our best efforts, certain stains may require multiple cleaning sessions, and some might be resistant to removal or even necessitate a repair. Determination of stain removal feasibility can only be made once the cleaning process has commenced.
Floors
If your floors are brand new, just install we will not washed it, if necessary we can just dry mop the new floor with no water
Our Cleaning Staff DOES NOT:
• Clean or remove blood or any bodily fluids, fire or water damage, or mold. We are not trained in these areas nor are we equipped
• Bleu Sky Cleaning reserves the right to refuse to service a home with ANY insect infestation (including seasonal). In the event that an infestation is identified, the cleaning staff will leave the property. You will be contacted immediately and charged
• Clean the interior of curio cabinets with excessive naks
• Provide stain removal
• Wash walls (we spot clean only)
• Remove paint
• Clean areas above the reach of a 3 ft step ladder
• Clean animal waste or litter
• Windows
• Laundry
• Pick up/organize
• Dishes
• Move or lift items over 20lbs
Items needed from you:
• Garbage bags
• Paper towels (For sanitary reasons, we use paper towels on toilets so we can dispose instead of rewashing rags)
• Your toilet bowl scrubbers
Privacy
Roenter takes privacy very seriously. We at no time will share any customer information with ANY outside source.